Aspire · Client Service Conversations

CSC coverage and renewal correlation

Does a recent CSC go with a renewal?

Renewal rate, with and without a recent CSC

Recent CSC before the decision No recent CSC

Correlation only. Reps choose which accounts get a CSC and they favour the ones they expect to keep, so selection, account size and reverse causality all inflate or distort this gap. Each opco page holds the same comparison inside contract-value bands, which is the closest thing to a control this data supports. A clean answer needs a holdout trial.

Coverage side by side

Share of each opco's maintenance clients with at least one CSC in the analysis window. An opco that does not record CSCs is shown as not tracked, not as zero.

Client coverage by opco

Every metric, side by side

Read this before comparing opcos

What is the same across every opco

  • The CSC category is resolved by name, per opco — nothing about Signature's scheme is assumed for the others.
  • Coverage denominator is properties with a won maintenance contract (OpportunityType 'Contract') overlapping the window.
  • Renewal outcome uses Aspire's own SalesType "Renewal" opportunities that reached Won or Lost, not inferred successor contracts.
  • A CSC counts if the record exists, complete or not.

What differs, and why it limits the comparison